Mansha Manohar

I'm currently spearheading UX research practice at Mendix across R&D and the wider business. What drives me is working collaboratively in multidisciplinary teams to create forward-looking products that are inclusive, ethical and beneficial to the user.

Professional Experience

Lead UX Researcher

Mendix, Amsterdam
Oct 2020 - Present

Defining the strategic role of research at Mendix by collaborating with service designers and data analysts to grow our insights capabilities; and shaping research operations.

UX Research Manager

British Airways, London
Mar 2019 - Aug 2020

Creative and managerial leadership of the UX research team. Headed up research across a wide range of products and platforms, from discovery through to delivery with overall accountability for the definition, design, and documentation of a research strategy across all digital channels.

Senior Human-Computer Interaction Specialist

BBC, London
Aug 2015 - Feb 2019

Led research in several high-profile products such as News, Weather and myBBC. Shaped the product strategy by planning, organising, running and presenting UX research to stakeholders from across the business. The role also involved collaborating with other products on common research objectives.

Member - Next Generation Committee

BBC, London
Sep 2017 - Dec 2018

Selected to work closely alongside the Executive Committee to help inform their thinking and to challenge them to consider alternative strategic options. Undertook projects assessing and developing ideas that could help reinvent the BBC for a new generation of viewers, listeners and users.

User Experience Consultant

Amberlight Partners Ltd, London
Oct 2013 - Jul 2015

Provided UX design consultation and project management support to high profile clients across sectors. Conducted research, finding the best design solutions across multiple channels and touch-points (web, mobile, tablet, TV, messaging, software and retail). This included providing insight and customer-focused solutions during the innovation and ideation phase as well as the design phase and for post-launch products.

Key clients included:, Unilever, Visa, O2, Bosch, Nobia, EE, BBC, Vodafone,, News UK, Adidas Group.

Junior User Experience Consultant

Rippleffect, Liverpool
Jan 2013 - Oct 2013

Worked under the Head of User Experience as the sole UX point of contact on award-winning projects to deliver engaging user experiences on desktop and mobile platforms across various domains. Reponsible for suggesting information architecture and user interface solutions across different devices and for producing wireframes and functional specifications.

Key clients included: Novus Leisure, NHS Confederation, NHS Employers, OC&C, University of Leeds, The Hepworth Wakefield, InterSystems.


Broad experience of formative and evaluative research: use case and activity diagrams; personas and scenarios; task analysis; card sorts; tree tests; competitor analysis; expert reviews: Cognitive Walkthrough, Heuristic Evaluation, GOMS; user experience evaluation and usability testing; ethnography; diary studies; lab-based, remote and contextual interviews.

Also comfortable with: benchmarking tests; surveys; creating site maps, wireframes and interactive prototypes; analytics.

Professional Development

A selection of relevant courses I have completed:

BBC Academy
  • Data-Driven Decisions
  • Stakeholder Management
  • Clear and Honest Communication for Leaders
Nielsen Norman Group
  • Measuring UX

Educational Qualifications

MSc in Human-Centred Interative Technologies
The University of York, UK
Oct 2011 - Sep 2012

BEng in Information Science & Engineering
PES Institute of Technology, Bangalore, India
Sep 2006 - Aug 2010


Speaking: I have spoken at various industry conferences, university programmes and local meet-ups, including The UX Conference, York Technology Conference, TechUP Women, Create Leicester and UX Brighton.

Languages: I have native proficiency in English, Hindi and Malayalam; and am also currently studying Dutch. Hoe gaat het?