Mansha Manohar

I'm currently spearheading UX research practice at Mendix across R&D and the wider business. What drives me is working collaboratively in multidisciplinary teams to create forward-looking products that are inclusive, ethical and beneficial to the user.

Professional Experience

Principal UX Researcher

Mendix, Amsterdam
Oct 2020 - Present

Collaborating with C-suite, VPs, business unit directors and agencies on complex research needs in core strategic initiatives. Promoted from Lead UX Researcher in Dec 2022, prior to which I focused on growing discovery and evaluative research capabilities at Mendix, a Siemens platform-as-a-service business.

UX Research Manager

British Airways, London
Mar 2019 - Aug 2020

Creative and managerial leadership of the UX research team. Headed up research, with overall accountability for the definition, design, and documentation of a research strategy across all the Digital portfolio of products and channels.

Senior Human-Computer Interaction Specialist

BBC, London
Aug 2015 - Feb 2019

Led research in flagship products such as News, Weather and the cross-portfolio personalisation experience. Shaped the product strategy by planning, organising, running and presenting UX research to stakeholders from across the organisation. Was also selected to work closely alongside the BBC Executive Committee to help inform their thinking and to challenge them to consider alternative strategic options. Undertook projects assessing and developing ideas that could help reinvent the BBC for a new generation of viewers, listeners and users.

User Experience Consultant

Amberlight Partners Ltd, London
Oct 2013 - Jul 2015

Provided UX design consultation and project management support to high-profile clients across sectors. Conducted research, finding the best omnichannel design solutions (web, mobile, tablet, TV, messaging, software and retail).

Key clients included: Hotels.com, Unilever, Visa, O2, Bosch, Nobia, EE, BBC, Vodafone, FT.com, News UK, Adidas Group.

Junior User Experience Consultant

Rippleffect, Liverpool
Jan 2013 - Oct 2013

Worked under the Head of User Experience as the sole UX specialist on award-winning projects to deliver engaging user experiences on web and mobile platforms in various domains. Reponsible for information architecture, user interface design, producing wireframes and functional specifications.

Key clients included: Novus Leisure, NHS Confederation, NHS Employers, OC&C, University of Leeds, The Hepworth Wakefield, InterSystems.

Professional Development

A selection of relevant courses I have completed:

University of Cambridge
  • HCI for AI Systems Design
Nielsen Norman Group
  • Measuring UX
BBC Academy
  • Data-Driven Decisions
  • Stakeholder Management
  • Clear and Honest Communication for Leaders

Educational Qualifications

MSc in Human-Centred Interative Technologies
The University of York, UK
Oct 2011 - Sep 2012

BEng in Information Science & Engineering
PES Institute of Technology, Bangalore, India
Sep 2006 - Aug 2010

Skills

use case and activity diagrams; personas and scenarios; task analysis; card sorts; tree tests; competitor analysis; expert reviews: Cognitive Walkthrough, Heuristic Evaluation, GOMS; user experience evaluation and usability testing; ethnography; diary studies; lab-based, remote and contextual interviews; benchmarking tests; surveys; creating site maps, wireframes and interactive prototypes.

More

Speaking: I have spoken at various industry conferences, university programmes and local meet-ups, including The UX Conference, York Technology Conference, TechUP Women, Create Leicester and UX Brighton.

Languages: I have native proficiency in English, Hindi and Malayalam; and am also currently studying Dutch. Hoe gaat het?