Mansha Manohar

Summary

I'm currently spearheading the design research of customer-facing digital touchpoints at British Airways. What drives me is working collaboratively in multidisciplinary teams to create forward-looking products that are inclusive, ethical and beneficial to the user.


Professional Experience

UX Research Manager
British Airways, London
March 2019 - Present

Creative and managerial leadership of the UX research team. Heading up research across a wide range of products and platforms, from discovery through to delivery with overall accountability for the definition, design, and documentation of a research strategy across all digital channels.


Senior Human-Computer Interaction Specialist
BBC, London
August 2015 - February 2019

Led research in several high-profile products such as News, Weather and myBBC. Shaped the product strategy by planning, organising, running and presenting UX research to stakeholders from across the business. The role also involved collaborating with other products on common research objectives.


Member - Next Generation Committee
BBC, London
September 2017 - December 2018

Selected to work closely alongside the Executive Committee to help inform their thinking and to challenge them to consider alternative strategic options. Undertook projects assessing and developing ideas that could help reinvent the BBC for a new generation of viewers, listeners and users.


User Experience Consultant
Amberlight Partners Ltd, London
October 2013 - July 2015

Provided UX design consultation and project management support to high profile clients across sectors. Conducted research, finding the best design solutions across multiple channels and touch-points (web, mobile, tablet, TV, messaging, software and retail). This included providing insight and customer-focused solutions during the innovation and ideation phase as well as the design phase and for post-launch products.
Key clients included: Hotels.com, Unilever, Visa, O2, Bosch, Nobia, EE, BBC, Vodafone, FT.com, News UK, Adidas Group.


Junior User Experience Consultant
Rippleffect, Liverpool
January 2013 - October 2013

Worked under the Head of User Experience as the sole UX point of contact on award-winning projects to deliver engaging user experiences on desktop and mobile platforms across various domains. Reponsible for suggesting information architecture and user interface solutions across different devices and for producing wireframes and functional specifications.
Key clients included: Novus Leisure, NHS Confederation, NHS Employers, OC&C, University of Leeds, The Hepworth Wakefield, InterSystems.


Skills

Broad experience of formative and evaluative research: use case and activity diagrams; personas and scenarios; task analysis; card sorts; tree tests; competitor analysis; expert reviews: Cognitive Walkthrough, Heuristic Evaluation, GOMS; user experience evaluation and usability testing; ethnography; diary studies; lab-based, remote and contextual interviews;


Also comfortable with: benchmarking tests; surveys; creating site maps, wireframes and interactive prototypes; analytics.


Professional Development

A selection of relevant courses I have completed:

BBC Academy
  • Data-Driven Decisions
  • Stakeholder Management
  • Clear and Honest Communication for Leaders

Nielsen Norman Group
  • Measuring UX

Educational Qualifications

M.Sc. in Human-Centred Interactive Technologies
The University of York, UK
October 2011 - September 2012


B.Eng. in Information Technology & Engineering
PES Institute of Technology, Bangalore, India
September 2006 - August 2010